Effective Date: November 15, 2024
At Sun Shine (operating under the firm Tulja Chem), we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please read our returns and refunds policy below for guidance on how to return products, request a refund, or exchange an item.
1. Returns Eligibility
You may return products purchased from Sunshine Car Polish within 14 business days of receiving your order, provided the following conditions are met:
– The product is unused, in its original packaging, and in resaleable condition.
– The product has not been damaged or altered in any way.
– The return is initiated within 14 days from the date you received the product (based on the delivery date).
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
– Opened or used products.
– Custom-made or personalized products (if applicable).
– Products that are damaged due to misuse, improper handling, or failure to follow product instructions.
3. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer support team at Sunshinecarpolish@gmail.com within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the product back. Do not return any product without prior authorization.
3. Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
4. Packaging: Ensure the item is securely packaged to avoid damage during return shipping. Please include a copy of the original invoice or order confirmation with your return.
4. Refund Process
Once we receive your returned item(s) and verify that they meet the return requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to appear in your account.
– Partial Refunds: If the product is returned in a condition other than new and unused, we may issue a partial refund, based on the condition of the item.
– Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective product).
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the item you desire.
6. Defective or Damaged Products
If your product arrives defective, damaged, or incorrect, please contact us within 7 days of receiving the product. We will arrange for a return and either a full refund or a replacement at no additional cost to you. Please include photographic evidence of the damage or defect in your email to help expedite the process.
7. Customer Support
If you have any questions regarding the returns or refund process, please do not hesitate to contact our customer support team:
– Email: Sunshinecarpolish@gmail.com
– Phone: 965726262 / 9697012626
– Business Address:
Gat no.466, Taleranwadi Road,
Kesnand, Wagholi, Pune – 412207.
We strive to resolve all inquiries as quickly as possible and ensure you have a positive shopping experience with Sunshine Car Polish.
8. Legal Rights
This returns and refunds policy is in addition to your statutory rights as a consumer. Nothing in this policy will affect your legal rights under applicable consumer protection laws.
We value your business and are here to assist you. Thank you for shopping with Sunshine !
This policy is subject to change at any time, and any changes will be reflected on this page. We recommend checking this policy regularly to stay updated on our return and refund practices.